Recent technological advancements have transformed the telecommunications industry. They have changed how businesses interact with customers and how employees connect and collaborate with one another.
While technology has enabled omnichannel communication, most people have adopted a mobile-first mindset. As a result, phone calls continue to be one of the most preferred communication channels between a company and its customers or between an employee and co-workers. Because of their flexibility and dependability, most businesses now use cloud-based business phone systems.
In this post, we'll define a cloud-based free PBX, discuss its features, and discuss the benefits businesses can reap by using it instead of legacy PBX.
What Is a Cloud-Based PBX?
A cloud PBX system is a phone system that operates over the Internet. These phone systems provide all the functionality required in an office system, such as call forwarding, voice mail, and calling. You'll use a VoIP provider for your company's communications with a cloud PBX.
When your employees make or receive calls, the VoIP handset converts the sound into data packets that are wirelessly transmitted over the Internet to the free PBX provider. The PBX provider ensures that both parties have a clear communication path. The business phone system converts the data packets back into sound once they reach their destination—this happens in milliseconds and without any additional configuration.
What Does a Cloud-Based PBX Offer?
Cloud-based business phone systems include all of the functionality of legacy phone systems and additional features. These are some examples:
Web phones: This feature allows you to make phone calls from almost any browser. You can make calls with either a headset or a phone.
Conference call: With this feature, multiple parties can participate in the same call from any location.
Video conferencing: With this video chat feature, participants can communicate face-to-face through a video stream.
Call queuing: Call queuing is useful when multiple callers attempt to reach your company simultaneously.
Call transfers: With this feature, you no longer need to delegate the task of transferring calls to everyone in the organization. As a result, it saves a significant amount of time.
Business SMS: Through text messaging, recipients can receive information immediately. It also allows you to save messages and later refer to them.
Voicemail: Different voicemail boxes can be set up for different team members or departments in an organization.
Call recording allows you to record and save entire conversations so that managers or team members can review them later for quality control.
Benefits of Using Cloud PBX
1. Superior Call Quality
A good cloud PBX solution includes high-quality phone calls. These HD voice codecs provide twice the bandwidth of a legacy, on-premise system, allowing everyone to hear a broader range of sound in every call. Customers will not have to repeat themselves, and you will provide a satisfying customer experience on every call.
Furthermore, because cloud PBX systems are hosted in the cloud, they benefit from the proven reliability of multiple data centers.
2. Increased Flexibility
A cloud-based PBX allows you to connect from anywhere using any smartphone, IP phone. It is vital in light of the recent rise in remote work. Your employees can use the same office number to make or receive business calls at any time. They can also switch calls from desk phones to softphones and answer calls while in transit.
Flexibility in phone communications can also improve your customer reach. It allows you to connect virtual or toll-free numbers to your business phone system and receive calls on-premise or at a remote site.
Conclusion
You're undoubtedly considering using cloud PBX for your business after weighing the benefits of doing so. It not only improves security but also streamlines your integrations, improves customer experiences, and is easily scalable, among other advantages.
Next, you must identify the best cloud PBX solution for your company. Aavaz is simple to use, versatile, and capable, allowing you to switch between computer and phone easily. Contact us today to try out our solution.
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